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Refund Policy

Not in Love? We’ll Make It Right, Gently

We truly want you to fall in love with every throw, lamp, and towel that arrives at your doorstep. But we understand – sometimes the color isn’t quite right, or the rug doesn’t fit the way you imagined.

That’s perfectly okay. We offer a 30-day, no-fuss return window from the date of delivery.

What Can Be Returned:

  • Items must be unused, unwashed, and in their original condition (with tags attached, if any).

  • Returns must be started within 30 days of delivery.

  • Please note: For hygiene reasons, face towels and opened bed/bath linens cannot be returned unless they arrived defective. (We know you understand!)

  • Cushion covers, throws, rugs, and lamps must be free from pet hair, stains, odors, and wear.

How to Start a Return:

  1. Send a gentle nudge to [your returns email] with your order number and the reason for return.

  2. We’ll reply with a return authorization and the nearest return address.

  3. Pack your item securely (reuse our box if you can!) and ship it back with a trackable carrier.

  4. Once we receive and check it (usually within 5–7 business days), we’ll issue your refund.

Who Pays for Return Shipping?

  • If you changed your mind, return shipping is your responsibility.

  • If we sent the wrong item or it arrived damaged – we’ll send you a free prepaid label and cover the cost. That’s on us.

Refunds Timeline:

  • Approved refunds go back to your original payment method within 5–10 business days after inspection.

  • Original shipping fees are non-refundable unless the mistake was ours.

Damaged or Defective Items:
Oh no! If something arrives broken (a lamp) or flawed (a towel with a snag), please email us with clear photos within 7 days of delivery. We’ll immediately send a replacement or a full refund – whatever makes you happiest.

Exchanges:
We don’t do direct exchanges, but here’s an easy workaround: return your original item and place a brand-new order. We’ll process your refund as soon as the return arrives.

Cancelations:
Changed your mind right after clicking "buy"? Email us within 2 hours – we might be able to catch the order before it goes to the warehouse.

Return Address:
[Your Store Name] Returns
[Your return address, city, state, ZIP]
Email: [your returns email]

We reserve the right to kindly decline returns that don’t meet these conditions – but we promise to communicate openly and fairly.